Silver Star
Return & Refund Policy
We inspect every item before shipping. If there is a genuine issue with your order, we will review your claim fairly.
Unboxing video is compulsory
A valid, continuous, unedited unboxing video is compulsory for every damage, missing-item, return, or refund claim. Without a valid unboxing video, return or refund requests cannot be accepted.
Eligible claims
Claims may be considered if an order arrives with a damaged item, a missing item, or an issue that can be verified from the unboxing video and order details. All requests are subject to review by Silver Star.
How to record the unboxing video
- Start recording before opening the parcel.
- Show the sealed outer packaging and the shipping label clearly in the frame.
- Record the entire opening process in one continuous video, without cuts, pauses, edits, or skipped steps.
- Show every received item and its condition clearly on camera.
Return condition
Where a return is approved, the item must be unused, in its original condition, and returned with its original packaging and any included tags or accessories. Approval of a claim does not guarantee that a return, replacement, or refund will be issued; the available resolution depends on the verified issue.
Non-eligible requests
We cannot accept claims submitted without a valid continuous unboxing video, or claims for items that have been used, altered, damaged after delivery, or returned without prior approval.
Submitting a claim
Please contact Silver Star with your order details, a clear description of the issue, and the complete unboxing video. Keep the product, packaging, and all contents safely with you until the claim has been reviewed.